General FAQ
fa666 answers to all your questions right here
Find detailed answers on this page about deposits, withdrawals, VIP benefits, mobile gaming, and support.
You may have many questions while playing on fa666 — from depositing and withdrawing money, to VIP cashback, mobile gaming tips, and how to reach support. Organized questions and answers for all these topics are listed below. Click on each section and find your question. If you can't find what you're looking for, our support team is always ready to help.
Frequently Asked Questions
Contact & Support
Before contacting support, have your account username or registered mobile number, a brief description of the issue, and — if applicable — the transaction date and amount ready. A screenshot is also helpful if you have one. Having the right information prepared in advance speeds up the resolution and saves you from going back and forth.
fa666's support team assists in both Bengali and English. Keeping Bangladeshi players in mind, you can communicate in Bengali without any hesitation. Don't let language be a barrier — just write in whichever language you're comfortable with.
fa666 has two contact channels. First, live chat — available directly on the site for instant responses. Second, email — [email protected] — where you can send more detailed queries. Both channels are active and you can choose whichever suits your situation.
Yes, fa666's support service runs 24 hours a day, 7 days a week — no restrictions for holidays or time of day. You can open live chat at any time according to Bangladesh Standard Time (BST, UTC+6) and get help.
After sending an email to [email protected], you will typically receive an automated acknowledgment. If you don't see it, check your spam or junk folder. Including your username in the Subject line helps the support team identify your case faster.
VIP Program
At the end of each week, fa666 reviews your gaming activity and credits cashback based on your VIP tier directly to your account. Bronze tier gets up to 0.2%, Silver up to 0.4%, Gold up to 0.6%, Platinum up to 0.8%, and Diamond up to 1.0% weekly cashback.
Your VIP level upgrades automatically as you play regularly. The more active you are, the sooner you can advance to the next tier. There are five levels starting from Bronze, then Silver, Gold, Platinum, and Diamond at the top — with cashback and benefits increasing at each level.
VIP members enjoy higher weekly cashback rates than regular players. They also get access to special offers, faster support, and priority on exclusive promotions. The higher the tier, the greater the benefits — Diamond tier offers up to 1.0% weekly cashback.
There are five VIP tiers in total: Bronze — up to 0.2% cashback; Silver — up to 0.4%; Gold — up to 0.6%; Platinum — up to 0.8%; Diamond — up to 1.0% weekly cashback. All tiers are earned through active play.
Weekly cashback is added directly to your fa666 account balance and can be used from there. For withdrawals, the site's standard withdrawal policy applies — the minimum withdrawal amount is ৳800 and processing typically completes within 10 to 45 minutes.
How to Deposit
Log in to fa666, open the deposit section, and select Nagad. Send the payment to the displayed payment number using the Nagad app or by dialing *167#. Save the transaction ID and enter it in the designated field. The minimum deposit amount is ৳200. Your account balance will update within a few minutes.
fa666 itself does not apply any additional charges on deposits. However, bKash, Nagad, Rocket, and Upay each have their own transaction policies. It's worth checking the fee structure of the service you use before making a deposit.
Log in to fa666 and select the bKash option on the deposit page. Use the bKash app to "Send Money" to the bKash merchant or personal number shown there. Enter the reference or transaction ID correctly. A minimum deposit of ৳200 is required. Once the deposit is successful, your balance updates automatically.
fa666 supports four mobile banking methods: bKash, Nagad, Rocket, and Upay. The minimum deposit for each is ৳200 and the minimum withdrawal is ৳800. Rocket is Dutch-Bangla Bank's mobile wallet service. No other payment methods are currently supported.
Withdrawals on fa666 are typically processed within 10 to 45 minutes. Once you submit the request, the process begins and the funds reach your mobile wallet — whether bKash, Nagad, Rocket, or Upay — within the stated timeframe.
Mobile Gaming
On Android, open fa666 in Chrome, tap the three-dot menu in the top right corner, and select "Add to Home screen". On iPhone, open fa666 in Safari, tap the share icon, and select "Add to Home Screen". This creates an app-like icon so you can access the site directly without opening your browser each time.
If the connection drops, the game pauses temporarily. Once reconnected, refresh your browser and log back in — in most cases you can resume from where you left off. If you experience any issues, contact live chat; the support team can help verify any balance-related concerns.
fa666 runs smoothly on any modern Android or iOS smartphone and tablet. It works equally well on desktops and laptops. For the best experience, use an updated Chrome, Firefox, or Safari browser and ensure a stable internet connection. No separate app download is needed.
Start by clearing your browser's cache and cookies. On Android Chrome, go to Settings → Privacy → Clear browsing data, and on iPhone Safari, go to Settings → Safari → Clear History and Website Data. Then refresh the page. Clearing the cache removes outdated files and allows the site to load fresh, which resolves most slow-loading issues.
Live casino and graphics-heavy games consume more battery. Lowering screen brightness, closing background apps, and using a WiFi connection helps the battery last longer. Before long sessions, charge your device or keep a power bank nearby — this keeps your gaming experience uninterrupted.
Still have questions?
Our support team is always here for you. Chat with us directly via live chat or send us an email with the details — in Bengali or English, whichever you prefer.
24/7 Live Chat
[email protected]